COVID 19 Update | 1-800-PACK-RAT

Company Update on the Coronavirus (COVID-19) Pandemic

Letter from the CEO

Dear Valued Customer,

At 1-800-PACK-RAT and Zippy Shell, our team members share a common purpose to “be the best part of your customer’s day.” This enduring purpose guides us as we all face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic in March.

Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy and clean working environment.

We have already implemented numerous policies to help keep our employees safe so we can continue forward with uninterrupted service and reduce potential transmission. These include allowing non-essential employees to work from home, supplying all locations nationwide with sanitizer, gloves, and other precautionary materials, providing all employees continuous reminders of proper hygiene, and sanitizing the doors and handles on all of our containers before we deliver them to a customer.

As of right now, we are operating as usual. Should local or federal regulations affect our ability to service our customers, we will reach out to you directly and will keep our website updated.

Wherever your move takes you, we are waiting with open doors and open hearts to serve you.

Mark Kuhns
Chief Executive Officer

Frequently Asked Questions

1-800-PACK-RAT has compiled a list of the most frequently asked questions we have hear regarding our services and the current COVID-19 pandemic. Please give us a call if you have any other questions or concerns we can assist you with.

Should I move during the coronavirus pandemic?

While the final decision of whether or not to move at this time is up to you, please know that 1-800-PACK-RAT is taking extra measures to ensure that our customers and our employees are as safe as possible and that we continue to operate as usual. We have some more information about moving during the coronavirus pandemic in our blog if you want more information and some recommendations.

Are you still operating as normal?

Yes, we are. Government Authorities have identified 1-800-PACK-RAT as part of the critical Transportation Systems Sector. Therefore, we remain fully operational in all of our normal service areas. We will continue to monitor the conditions and will contact any customers who are affected. Any existing or new customers can reach us at 1-800-722-5728 if you have more questions or concerns. You can also keep up with the latest updates from the Centers for Disease Control (CDC) and your local government.

What steps are you taking to ensure your containers are clean prior to delivery?

1-800-PACK-RAT is working diligently to sanitize the doors of our containers prior to them being delivered to our customers. We are currently cleaning each door and handle of our containers before they reach you, our customers, for use. We do recommend cleaning the door handles frequently though once you obtain your container(s) per CDC guidelines on hygiene. You can learn more about our process with this video.

How are your drivers protecting themselves and those they interact with?

The safety of our employees, you, and your belongings is paramount to 1-800-PACK-RAT. We work hard each day to ensure your stuff reaches its destination the same way you packed it. But we are also taking steps to ensure our drivers are practicing proper hygiene techniques while in the field.

All of our drivers are equipped hand sanitizer and gloves to minimize as much as possible any potential impact on themselves and others. We are monitoring the health of our drivers as well and following established guidelines in the case of any illness.

What will happen to my order if a warehouse shuts down?

In the event of a warehouse closure in our network, we will reach out to all customers affected by such an event to inform them of next steps that will be taken.

How are you minimizing contact with my container while in your care?

All of our warehouse employees and drivers are utilizing sterile gloves while handling your container. None of our employees will enter your container – only you have the key to do so.

What happens to my stuff if the border to my current state or destination state is closed?

We will store your container(s) in one of our secure nationwide warehouses for as long as needed. Your stuff will be safe in our care. Once a ban has been lifted and you are ready and able to complete your move, your container will be delivered to your new home.

(Updated on 3/18/2020 at 2:45 pm EST)

All of our facilities are fully operational and conducting business as usual. We will continue to monitor the conditions and will contact any customers who are affected.

Any existing or new customers can reach us at 1-800-PACK-RAT (1-800-722-5728). You can also keep up with the latest updates from the Centers for Disease Control (CDC) and your local government.

1-800-PACK-RAT has offered to donate containers to hospitals across the country to help with storage during the coronavirus pandemic. If you work at a hospital or know anyone who does, please spread the word!

(Updated on 3/25/2020 at 11:00 am EST)