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1-800-722-5728
To retrieve a previous quote for local moving and storage services only, please enter your Quote ID and the email you used.
For help with a long-distance moving quote, please call 1-800-722-5728 .
Find answers to frequently asked questions about 1-800-PACK-RAT including moving and storage container costs and payments, container delivery, customer service and support, container usage information, canceling orders, and much more. If you cannot find the answer to your question, do not hesitate to contact us.
Our containers are all-steel, weatherproof, and lockable. They come in three sizes – 8-foot, 12-foot, and 16-foot. If you would like to see a container in person, you can visit your local Lowe's Home Improvement store as we are their exclusive Moving & Storage partner.
Call us anyway! Even if you don’t see a facility location near you, we can still help you with your moving and storage needs. We can service 97% of the USA, so wherever you need to go, 1-800-PACK-RAT can get you there.
That is completely up to you! As soon as you load your container, call us and we can take it to one of our secure, temperature-controlled warehouses until you need it again.
You can rest assured that your belongings will be safe with us. Our all-steel, weather-resistant and lockable containers are manufactured specifically to keep your contents safe. They offer protection, security, and moisture resistance to prevent mold and mildew; something that wood and plastic containers simply cannot match. Our loading mechanism keeps your container level when being picked up and delivered for transport, which minimizes shifting and subsequent damage to your belongings. If you want the extra peace of mind, we offer a variety of Contents Protection Plans.
At 1-800-PACK-RAT, we have three major offerings - local moving services, long-distance moving services and temporary or long-term storage solutions. There are many variables that go into calculating our pricing, and we work very hard to stay competitive with our pricing to provide the best in the industry without compromising quality. To receive a local moving or storage quote, simply fill out your information in the quote form at the top of the page. Your quote will include your monthly rental cost, total due at delivery, and estimated future transportation costs.
Pricing for long-distance moving is a bit more complicated as the final cost depends on many factors, such as the distance between ZIP codes, the flexibility of your move dates, container availability and more. You can get an online quote to find out if you will need to speak to a 1-800-PACK-RAT moving specialist over the phone.
Learn more about 1-800-PACK-RAT's pricing.
If you are doing a local move or storage, you will not be charged until your container is delivered to you. Upon delivery, you will be responsible for the container rental and the delivery fee plus applicable taxes and fees. Transportation and final container pick-up fees will be broken down and charged on a “pay as you go” basis. If you are using our storage services, storage fees will be charged on the monthly anniversary.
If you are doing a long-distance move, you will not be charged until five days prior to your scheduled delivery of the empty container. At this time, a $500 deposit will be charged. That deposit will go towards the balance of your move cost. Prior to the transport of the container to the destination facility, the remaining balance is due. If you are still using our container for storage services, storage fees will be charged on the monthly anniversary of your initial delivery.
We take pride in keeping your belongings safe and secure while they are in our care. Contents Protection Plans are available to customers who want that extra peace of mind or who don’t currently carry any form of coverage themselves. You can find more information about what is covered on our contents protection plan page.
If you would like to purchase a Contents Protection Plan, you can add this to you order prior to the initial container delivery. Unfortunately, you will not be able to add a Contents Protection Plan after the initial delivery of the container.
This can vary by date and location, but in most cases we can schedule the initial empty container delivery within 48 hours. When scheduling to have your packed container picked up or your packed container delivered to the final destination, we will do our best to work with your schedule. Log into your My PackRat account or call us at 1-800-722-5728 to find out if your preferred delivery date is available.
Local move transportation times depend on many factors including the season and your local market. We will do our best to deliver your container at your convenience. Long-distance moves typically take up to 10 business days from 1-800-PACK-RAT facility to 1-800-PACK-RAT facility if the distance is less than 1,500 miles, or 10-14 business days if the distance is greater than 1,500 miles. Expedited services are available upon request. Also, if your shipping schedule is more flexible due to potential storage, we offer a flexible transportation option which may reduce your overall shipping costs.
We can help you transport all of these items! If you would like to transport a motorcycle, rider lawn mower or other motorized vehicles in your container, please be advised that it will nullify your Contents Protection Plan.
If you'd like to transport your car, truck or motorcycle separately, we have you covered! 1-800-PACK-RAT has partnered with two third-party car shipping service providers you can work with to transport your vehicle(s) to your new home, without the wear and tear of having to drive them long-distance!
We are the only company in our industry with a Pledge to Customer Satisfaction. If you are not happy with our products and services from your initial call to final delivery, we want to hear about it so we can make things right. Call us at 1-800-722-5728 or email us directly at marketing@1800packrat.com and tell us how we can help.
If you need boxes or moving supplies, we can help! To make your move as simple as possible, we now offer a variety of moving supplies you can purchase that will be shipped right to your door. We have everything from custom moving kits to boxes, moving blankets, mattress bags, and much more! Just place an order for what you need and your items will be shipped directly to you; it is that simple!
My PackRat is a self-service management tool that allows you to manage your moving and storage account online. It enables you to make changes to your account such as updating contact or billing information and scheduling pick-up and drop-off dates online.
When you place an order, a My PackRat account will automatically be set up for you. You will receive an email with your username and a temporary password. To access your account, visit 1800packrat.com and click My PackRat from the upper right corner of the page.
Sign into My PackRat and click on the “My Profile” tab and edit the fields you need to change. When done, click “Update”.
Sign into My PackRat and select the order you wish to edit within "My Orders". Here you can update billing information, schedule transportation, and make a payment or update a credit card if you're a local move or storage customer.
Sign into My PackRat and select the order you wish to edit within "My Orders". Click on “Schedule Transportation”. Under this tab, you will see where your container has gone and where it will be going. Click on “Schedule” next to the type of transportation you would like to schedule. Fill out the door position, driveway type, and obstacle boxes. When viewing the calendar, the green dates are available options. Select the green date that works best for your schedule and the click “Schedule”.
Yes! If you are a local moving or storage customer, then you can make payments online. We are working on adding this feature for our long-distance moving customers, so be sure to check back soon!